Privacy Policy

Last updated: November 2025

1. Introduction

Biobalancecx ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

  • Request a consultation
  • Contact us through our contact form
  • Subscribe to our communications

This information may include:

  • Name
  • Email address
  • Phone number
  • Any information you choose to provide in messages to us

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

  • IP address
  • Browser type
  • Operating system
  • Access times
  • Pages viewed

3. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide customer service
  • Schedule and manage consultation appointments
  • Send you information about our services
  • Improve our website and services
  • Comply with legal obligations
  • Protect our rights and prevent fraud

4. Legal Basis for Processing (GDPR)

We process your personal data based on:

  • Consent: When you provide explicit consent for specific purposes
  • Contractual necessity: To provide services you've requested
  • Legitimate interests: To improve our services and communicate with you
  • Legal obligations: To comply with applicable laws

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Service providers: Third parties who assist us in operating our website and providing services
  • Legal requirements: When required by law or to protect our rights
  • Business transfers: In connection with any merger, sale, or acquisition

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

7. Your Rights

Under GDPR and UK data protection laws, you have the following rights:

  • Right to access: Request copies of your personal data
  • Right to rectification: Request correction of inaccurate information
  • Right to erasure: Request deletion of your personal data
  • Right to restrict processing: Request limitation of how we use your data
  • Right to data portability: Request transfer of your data
  • Right to object: Object to processing of your personal data
  • Right to withdraw consent: Withdraw consent at any time

To exercise these rights, please contact us at [email protected].

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website. For detailed information about our use of cookies, please see our Cookie Policy.

9. Security

We implement appropriate technical and organisational security measures to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

12. International Data Transfers

Your information may be transferred to and processed in countries other than the United Kingdom. We ensure appropriate safeguards are in place for such transfers.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

14. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Biobalancecx
34 Sauchiehall Street
Glasgow G2 3HW
United Kingdom
Phone: +44 141 332 84 91
Email: [email protected]